Effective Date: 19 March 2026
At The Craft Hub, every product is thoughtfully handcrafted and personalised to create a meaningful gifting experience. Due to the customised nature of our products, our refund and return policy is designed to ensure fairness while maintaining product integrity.
1. Customised & Personalised Orders
All our hampers and products are made-to-order and customised as per customer requirements.
- No returns, exchanges, or refunds are accepted on personalised or customised products once the order has been processed.
- Orders cannot be cancelled once production has begun.
2. Damaged, Defective, or Incorrect Orders
We take utmost care in packaging and quality checks. However, in rare cases:
- If the product is damaged
- If you receive the wrong item
- If there is a major defect
You are eligible for a resolution.
To claim:
- Notify us within 24 hours of delivery
- Share clear photos/videos of the product and packaging
- Contact us via WhatsApp or Email
Resolution options (as applicable):
- Replacement of the product
- Partial or full refund
- Store credit
Note: Resolution is subject to verification by our team.
3. Non-Returnable Items
- Personalised or customised products (unless damaged or incorrect)
- Minor variations in design, colour, or layout
- Delivery delays caused by courier services or external factors
- Change of mind after order confirmation
4. Refund Process
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued via the original payment method or an agreed alternative
- Processing time may vary depending on your payment provider
5. Order Cancellations
- Orders can only be cancelled before production begins
- No cancellations are allowed once customisation has started
6. Important Notes
- Slight variations in design, colour, or arrangement may occur due to the handmade nature of our products
- Customers must provide accurate personalisation and delivery details
7. Contact Us
The Craft Hub Support Team
Email / WhatsApp: thecrafthub23@gmail.com / +91 9730014294
